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Senior Service Desk Analyst
Biffa Waste Services
High Wycombe, England, GB
Full Time
On Site
Senior
0+
Information Technology Telecommunications
Posted 3 days ago
Job summary
Senior Service Desk Analyst provides first-line IT support, manages tickets, and supports technical issues in a customer-focused environment, primarily working with Windows, Microsoft 365, Exchange, TCP/IP, and remote tools.
Responsibilities
Provide first-line IT support, manage tickets, and support technical issues to ensure excellent service delivery. Collaborate with team members, monitor SLAs, and improve support processes.
Qualifications
Customer Service
Exchange
IT support
Microsoft 365
Remote Support tools
TCP/IP
Technical documentation
Ticketing systems
Troubleshooting
Windows
Experience in IT support, troubleshooting skills, ticket management, and knowledge of Windows, Microsoft 365, Exchange, TCP/IP, and remote support tools. Strong communication and problem-solving skills are essential.
English
Benefits
Not specified
Company
Biffa Waste Services
- Location
- High Wycombe, England, GB
- Website
- https://www.biffa.co.uk/
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Senior Service Desk Analyst
Company
Biffa Waste Services
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