Enterprise Customer Success Manager

Juicebox
London, England, United Kingdom
Full Time
On Site
Senior
GBP 140,000 – 180,000
Customer Service & Support Information Technology Telecommunications

Posted 1 week ago

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Excellent 4.7

Job summary

The Enterprise Customer Success Manager manages high-value enterprise accounts, driving customer adoption, renewal, and expansion of SaaS AI workflows. The role involves stakeholder management, executive engagement, and guiding complex customer success strategies within a fast-growing AI SaaS company.

Responsibilities

You will manage a portfolio of enterprise customers, overseeing the entire lifecycle from onboarding to renewal and expansion. You will act as a trusted advisor to drive AI workflow adoption and ensure customers achieve measurable ROI.

Qualifications

Account Management AI workflows Change Management Customer Success Renewals and Expansion SaaS Stakeholder Management

Candidates must have 6+ years of experience in Customer Success, Strategic Account Management, or Enterprise SaaS. You should possess a proven track record of managing complex stakeholder relationships and exceeding commercial growth targets.

English

Benefits

  • Top-of-market compensation
  • Equity
  • Daily meals
  • Comprehensive healthcare
  • Dental insurance
  • Vision insurance
  • Wellness stipend
  • Commuting stipend
  • Private medical insurance

Company

Juicebox

Juicebox

linkedin
Software Development
Location
London, England, United Kingdom

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Excellent 4.7
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