Senior Customer Success Manager

Flexera
United Kingdom
Full Time
Remote
Senior
0+
Customer Service & Support Information Technology Telecommunications

Posted 1 month ago

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Excellent 4.7

Job summary

The Senior Customer Success Manager manages complex enterprise customers, ensuring value realization, renewal, and expansion of multiple Flexera solutions, while fostering strong client relationships, mitigating churn risks, and leading cross-functional projects. The role requires domain expertise in IT Asset Management, cloud solutions, and enterprise applications, along with strategic communication and project management skills.

Responsibilities

The Senior Customer Success Manager will act as the account owner for complex enterprise customers, driving value realization, renewals, and expansion opportunities. They are responsible for managing customer escalations, identifying churn risks, and fostering long-term relationships with key stakeholders.

Qualifications

Cloud platform and solution knowledge Customer Success Cybersecurity IT Service Management Project Management Software Asset Management

Candidates should have a background in software asset management, customer success, or consulting with experience in a value-based sales environment. Strong executive communication skills and proficiency with CRM tools like Salesforce and Gainsight are required.

English

Company

Flexera

Flexera

linkedin
Software Development
Location
United Kingdom

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Excellent 4.7
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