Hotel - Duty Manager

Whitbread
Guildford, England, United Kingdom
Full Time
On Site
Junior
GBP 0 – 28,829
Hospitality Hospitality Tourism Leisure

Posted 1 month ago

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Excellent 4.7

Job summary

The Duty Manager oversees hotel operations during shifts, supporting teams, assisting guests, and ensuring safety and quality standards are met. The role involves leading teams across departments, handling guest issues, and supporting the hotel’s daily running without requiring hotel experience.

Responsibilities

The Duty Manager leads daily hotel operations across reception, housekeeping, and the restaurant to ensure a high standard of guest service. They are responsible for coaching team members, managing shift briefings, and resolving operational issues on the floor.

Qualifications

communication customer service decision making leadership problem solving team management

Candidates should have experience leading people in a busy customer-facing environment such as retail, hospitality, or leisure. The role requires a confident decision-maker who can remain calm under pressure and provide hands-on support to the team.

English

Benefits

  • Permanent contract
  • Full training
  • Whitbread Benefits Card
  • 60% off Premier Inn rooms
  • Company pension
  • Save As You Earn scheme
  • Discounts on shopping
  • Discounts on travel
  • Discounts on cinema
  • Discounts on supermarkets

Company

Whitbread

Whitbread

linkedin
Hospitality
Location
Guildford, England, United Kingdom

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Excellent 4.7
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