Senior CSM / Account Manager

Gocertify
GB
Full Time
Remote
Senior
GBP 55,000 – 60,000
Customer Service Marketing Advertising Public Relations

Posted 3 weeks ago

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Excellent 4.7

Job summary

The role of Senior CSM / Account Manager involves managing a portfolio of high-value client accounts, driving retention, growth, and adoption through strategic relationship management and commercial activities. The candidate will own client relationships, identify growth opportunities, and support clients in launching and expanding targeted discount campaigns, contributing to overall client success and revenue growth.

Responsibilities

As a Senior CSM / Account Manager, you will own client accounts, drive growth and retention, and provide strategic campaign support. You will analyze account health, facilitate upsell opportunities, and communicate client insights internally.

Qualifications

Account Management Campaign Planning Client Relationship client success Commercial Negotiation communication CRM CRM software Cross-selling Customer Success Data Analysis E-commerce Marketing negotiation Partnerships project management Relationship Management Renewals SaaS sales Upselling

Candidates should have proven experience in client success or account management, ideally in SaaS or subscriptions, with strong commercial targets and a data-informed approach. Excellent communication skills and strategic thinking are essential.

English

Benefits

  • Remote Work
  • Professional Development
  • Performance Bonuses

Company

Gocertify

Gocertify

Location
GB

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Excellent 4.7
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