Technical Support Representative, In-Store

SevenRooms, a DoorDash company - United Kingdom
London, England, United Kingdom
Full Time
On Site
Junior
0+
Customer Service & Support Hospitality Tourism Leisure

Posted 3 weeks ago

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Excellent 4.7

Job summary

The role involves providing technical support to hospitality operators globally via email, phone, and chat, troubleshooting issues, teaching product functionality, and strategizing to maximize ROI, ensuring excellent customer service and deep knowledge of the platform. It requires multitasking, strong communication, and technical aptitude, with experience in customer-facing support roles in SaaS, B2B, or hospitality.

Responsibilities

Provide technical support and strategic guidance to hospitality operators via email, phone, and chat. Maintain deep knowledge of the SevenRooms platform while documenting resolutions and prioritizing critical customer issues.

Qualifications

Communication Skills CRM Tools (Zendesk, Jira, Salesforce) Customer Support Empathy Hospitality Tech Problem-solving Product Knowledge Strategic Thinking Technical Support Troubleshooting

Requires at least 1 year of experience in a customer-facing support or strategic account role, preferably in B2B, SaaS, or hospitality. Candidates must possess strong communication skills, a technical mindset, and familiarity with support tools like Zendesk, Jira, or Salesforce.

English

Company

SevenRooms, a DoorDash company - United Kingdom

SevenRooms, a DoorDash company - United Kingdom

linkedin
Hospitality
Location
London, England, United Kingdom

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Excellent 4.7
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