Operations Manager - KOA

Job summary

As an Operations Manager, you are a critical part of the base leadership team, overseeing day-to-day operations that ensure the safe, efficient, and high-touch delivery of services for private aviation guests, crews, and residents. You lead by example, coordinating and directing team activities while upholding Signature Aviation’s gold standard of hospitality. In addition to your leadership responsibilities, you’ll occasionally step into frontline duties alongside your team, using your deep understanding of company policies and operational procedures to ensure a seamless guest experience throughout the terminal. This is a dynamic role requiring flexibility in scheduling (including nights, weekends, and holidays) and the ability to work in both indoor and outdoor environments near active aircraft and ground service equipment. From unpredictable weather to high-paced situations, your calm, capable leadership keeps everything running smoothly and guests feeling valued. If you're passionate about leading teams, elevating guest experiences, and thriving in a hands-on, fast-moving aviation setting, this role is built for you. Responsibilities (Other duties may be assigned) - Lead a team conducting base operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs) ensuring efficient and accurate communication through various methods to accomplish operational tasks. - Manage the performance of the Airside Experience and/or Guest Experience Teams to ensure technical accuracy, demeanor, and adherence to company policies and procedures. Correct performance deficiencies and administer corrective action as needed. - Interview, onboard, train, and manage team members ensuring their engagement and development. - Schedule, coordinate and assign duties to qualified Airside Experience and/or Guest Experience team members. Conduct shift and team member meetings and manage special events. - Provide on-the-job training and assistance to Airside Experience and/or Guest Experience team members. Ensure all airline-required training is administered and completed by team members. - Serve as a resource on guest service matters and as an escalation point for guest inquiries. - Assist with ramp operations as needed to ensure service needs are met for guests, clients, vendors, and aircraft crewmembers. Services include aircraft storage, cargo service operations, fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, delivering catering and towing. - Proactively prepare for arriving/departing aircraft, identify and perform open job tasks, and immediately correct observed safety concerns. Conduct safety observations and document accordingly. - Operate and drive all ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, stair trucks, and other freight handling equipment as needed. - Assist with and/or manage regulatory compliance, audits, and/or reporting for airport or government parties if requested. - Manage inventory of base supplies, uniforms, and equipment in compliance with company procurement and expensing procedures. - Maintain security of premises to include monitoring street side, parking lots, terminal, hangars, and AOA. - Maintain safe, clean, and secure ramps and operations. - Monitor and maintain fuel inventories including ordering, fuel quality control checks, fuel receipt, and maintaining accurate related documentation. - Understand, comply with, and enforce all operational, safety, and guest service requirements for all aspects of the job. - Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company’s reputation if the work continues. - Follow emergency response procedures during critical events. - Understand, comply with, and enforce all security (physical, cyber and data) protocols as dictated by both Signature Aviation and the airport. - Maintain accurate records pertaining to time worked by team members, activities and services performed. May be responsible for payroll oversight and compliance.

Responsibilities

Qualifications

Company

Signature Aviation

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Airlines and Aviation

Location

Kailua Kona, Hawaii, United States

Website

signatureaviation.com