Sr. Technical Account Manager - Public Sector/Gov (Remote)

CrowdStrike
Texas, United States
Full Time
Remote
Senior
USD 110,000 – 160,000
Bachelor Degree
Technology Government Public Administration

Posted 1 week ago

Apply to this job and hundreds more automatically

Get Started
Excellent 4.7

Job summary

The role involves providing proactive technical support and onboarding for CrowdStrike’s customers, ensuring their success and security through technical expertise and customer advocacy, primarily within the public sector or government.

Responsibilities

Serve as the primary technical contact for public-sector customers, onboarding them and supporting their success through health checks, training, best practices, and timely resolution of technical issues. Advocate for customers internally, lead escalated cases, identify renewal risks and expansion opportunities, and share technical knowledge across the organization.

Qualifications

AI Technologies Communication Customer Service Customer Support Cybersecurity Enterprise Web Technologies Network Security Problem Solving Technical Support Windows Server

Requires a bachelor’s degree or equivalent experience, Windows Server experience, knowledge of enterprise web technologies and security, strong customer service and communication skills, and proven problem-solving ability. Candidates must be comfortable using AI technologies to improve workflows and outcomes, able to travel up to 25%, and willing to undergo government-related background and fingerprint checks; customer success or technical account management experience and relevant certifications are preferred.

English

Benefits

  • Health Insurance
  • 401(k)
  • Paid Time Off
  • Equity Awards
  • Bonuses
  • Wellness Programs
  • Paid Parental Leave
  • Paid Adoption Leave
  • Professional Development Opportunities
  • Employee Networks
  • Volunteer Opportunities

Company

CrowdStrike

CrowdStrike

linkedin
Computer and Network Security
Location
Texas, United States

Apply to this job and hundreds more automatically

Get Started
Excellent 4.7
Pete DeQuarto avatar
Pete DeQuarto

AIApply is a total game-changer. Thanks to Auto-Apply, I have been applying to jobs I would never even have come across otherwise!

Akarshak Tanwar avatar
Akarshak Tanwar

In one week I applied to over 150 jobs and locked in 2 confirmed interviews, with a support team that was quick to respond. The auto-apply feature is fascinating and a real pleasure to use!

JC
Julian Carlin

It really worked. In under 48 hours it had applied to 100 jobs on my behalf without any time or effort from me. I am looking forward to seeing how it keeps improving.