Strategy & Operations Manager, Customer Success

Genius AI
New York, New York, United States
Full Time
Hybrid
Senior
USD 170,000 – 225,000
Management & Leadership Information Technology Telecommunications

Posted 3 days ago

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Excellent 4.7

Job summary

The Strategy & Operations Manager at Genius AI will develop and execute strategies for customer onboarding, retention, and growth, focusing on operational modeling, analytics, and AI-driven workflow automation. The role involves leading cross-functional initiatives, designing experiments, and influencing multiple departments without direct authority.

Responsibilities

The manager will own the strategy and execution for onboarding, retaining, and growing the customer base while defining operational models for the team. They will also build analytics to track performance and design AI-powered workflows to automate repeatable tasks.

Qualifications

AI workflows business analysis cross-functional influence data modeling operations project management strategic finance strategy

Candidates must have 6+ years of experience in strategy, operations, or business analysis with a proven track record of building durable solutions. Strong analytical skills, the ability to drive alignment across departments, and experience building AI-powered workflows are required.

English

Benefits

  • Health insurance
  • Dental insurance
  • Flexible PTO
  • In-office lunch
  • Late night dinner stipends
  • Wellhub wellness platform
  • Professional development stipend
  • 401k
  • Dependent care FSA
  • Paid parental leave
  • Fertility benefits
  • Adoption benefits

Company

Genius AI

Genius AI

linkedin
Software Development
Location
New York, New York, United States
Website
genius.ai

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Excellent 4.7
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