Senior Customer Success Mgr

Uniti
Arizona, United States
Full Time
On Site
Senior
0+
Bachelor Degree
Customer Service & Support Information Technology Telecommunications

Posted 3 days ago

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Excellent 4.7

Job summary

The Uniti Solutions Senior Customer Success Manager builds and maintains customer relationships, promotes product adoption, handles issue resolution, and drives customer success strategies for fiber-based communication services. The role involves proactive engagement, product training, migration support, and ensuring customer satisfaction and value realization.

Responsibilities

The Senior Customer Success Manager is responsible for building customer relationships, driving product adoption, and ensuring customers realize the value of their investment. They will collaborate with sales teams to identify expansion opportunities and orchestrate issue resolution to maintain high customer satisfaction.

Qualifications

Cross-disciplinary Collaboration Customer Relationship Management Data Analysis Enterprise Customer Growth SD WAN Solution Focus Technical Communication Telecommunications UCaaS

Candidates must have a bachelor's degree and at least 8 years of professional experience, including 4-6 years in customer relationship management. Proficiency in technology or telecom sectors and experience with SD-WAN and UCaaS product suites are required.

English

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401k plan
  • Health savings account
  • Flexible savings account
  • Life insurance
  • AD&D insurance
  • Spousal life insurance
  • Child life insurance
  • Educational assistance plan

Company

Uniti

Uniti

linkedin
Telecommunications
Location
Arizona, United States

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Excellent 4.7
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