Duty Manager

AccorHotel
London, England, United Kingdom
Full Time
On Site
Manager
GBP 32,000 – 33,000
Hospitality Hospitality Tourism Leisure

Posted 2 days ago

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Excellent 4.7

Job summary

The Duty Manager oversees hotel operations from the front desk, ensuring high standards of hospitality and guest satisfaction. Responsibilities include managing guest interactions, resolving issues, coordinating departments, and handling safety procedures in a luxury hotel environment.

Responsibilities

The Duty Manager is responsible for the smooth operation of their shift, acting as the primary point of contact for guests and coordinating between hotel departments. They ensure service excellence by resolving guest queries, managing arrivals and departures, and overseeing safety and security protocols.

Qualifications

Communication Conflict Resolution Customer Service Hospitality Multitasking Organizational Skills Problem-solving Property Management Systems (Opera Cloud) Teamwork

Candidates should have previous experience in a high-end luxury or upscale hospitality environment and possess strong organizational and problem-solving skills. Proficiency in property management systems, such as Opera Cloud, is considered a plus, along with the ability to work flexible schedules.

English Spanish French

Benefits

  • Health cash plan
  • Wellbeing support
  • Hotel discounts
  • Restaurant discounts
  • Referral bonus
  • Monthly team recognition
  • Team events
  • Team parties

Company

AccorHotel

AccorHotel

linkedin
Hospitality
Location
London, England, United Kingdom
Website
accor.com

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Excellent 4.7
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