Service Express Guest Service Agent Lead (Full Time)

Human Resources Team
Waimea, Hawaii, United States
Full Time
On Site
Mid
USD 53,290 – 62,691
High School
Hospitality Hospitality Tourism Leisure

Posted 1 day ago

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Excellent 4.7

Job summary

Lead guest service operations at a hospitality resort, including handling calls, reservations, food and beverage orders, and coordinating communication within the resort, with a focus on guest satisfaction and team support.

Responsibilities

The Lead Guest Service Agent manages resort switchboard communications, coordinates emergency procedures, and oversees room service orders and dining reservations. They provide day-to-day guidance to team members, ensuring efficient workflow and adherence to service standards.

Qualifications

Communication Customer Service Hospitality POS system

Candidates must be able to read and write, possess a Department of Health TB clearance, and demonstrate a pleasant, friendly demeanor. The role requires proficiency in computer systems, POS software, and the ability to multitask in a high-pressure hospitality environment.

English

Benefits

  • Medical care
  • Drug care
  • Vision care
  • Dental care
  • Life insurance
  • Paid vacation
  • Sick leave
  • Dining discounts
  • Golf discounts

Company

Human Resources Team

Human Resources Team

linkedin
Hospitality
Location
Waimea, Hawaii, United States

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Excellent 4.7
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