Member Service Representative

TDECU
Pearland, Texas, United States
Part Time
On Site
Junior
0+
High School
Customer Service & Support Financial Services Insurance

Posted 5 days ago

Apply to this job and hundreds more automatically

Get Started
Excellent 4.7

Job summary

The Member Service Representative delivers a unique Member experience to improve Member financial wellbeing through assisting Members and prospective members with a variety of account transactions including deposits, withdrawals, loan payments, check to cash, etc. Responsible for deepening relationships and driving REAL Service, Service Associates educate Members on digital solutions and identify opportunities to refer needed products and services through conversation. Performs lobby engagement activities to connect with Members and position products to meet their needs. Able to troubleshoot and resolve Member and internal inquiries in a timely, friendly, and accurate manner.

Responsibilities

The Member Service Representative assists members with account transactions, loan payments, and financial inquiries while driving service excellence. They are responsible for cross-selling credit union products and educating members on digital banking solutions.

Qualifications

attention to detail banking cash handling communication cross-selling customer service digital solutions operating office equipment problem resolution troubleshooting

Candidates must have a high school diploma or equivalent and possess strong interpersonal and communication skills. Previous experience in cash handling, banking, or customer service is preferred.

English

Company

TDECU

TDECU

linkedin
Financial Services
Location
Pearland, Texas, United States
Website
tdecu.org

Apply to this job and hundreds more automatically

Get Started
Excellent 4.7
Pete DeQuarto avatar
Pete DeQuarto

AIApply is a total game-changer. Thanks to Auto-Apply, I have been applying to jobs I would never even have come across otherwise!

Akarshak Tanwar avatar
Akarshak Tanwar

In one week I applied to over 150 jobs and locked in 2 confirmed interviews, with a support team that was quick to respond. The auto-apply feature is fascinating and a real pleasure to use!

JC
Julian Carlin

It really worked. In under 48 hours it had applied to 100 jobs on my behalf without any time or effort from me. I am looking forward to seeing how it keeps improving.