Experience Manager

Virgin Active & KAUAI
London, England, United Kingdom
Full Time
On Site
Manager
GBP 0 – 35,000
Management & Leadership Hospitality Tourism Leisure

Posted 5 days ago

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Excellent 4.7

Job summary

Leading the Experience Team in a wellness club, ensuring high-quality member and prospect experiences, meeting sales targets, and managing team operations daily.

Responsibilities

You will lead the Experience Team to deliver exceptional member service while ensuring the club meets its daily operational and sales budgets. Responsibilities include managing membership administration, overseeing inquiries, and producing accurate performance reports for senior management.

Qualifications

Budget Management Communication Customer Service GDPR Compliance Leadership Organizational Skills Reporting and Analysis Sales Team Management

The ideal candidate possesses strong people management and organizational skills with a proven track record of surpassing financial targets. Experience in a sales or KPI-driven environment is highly preferred for this leadership role.

English

Benefits

  • 33 days annual leave
  • Celebration day
  • Pension scheme
  • Complimentary Virgin Active membership
  • Discounts on personal training
  • Virgin Group discounts
  • 20% off food and drink at KAUAI
  • Salary finance support
  • Health heroes employer assistance programme
  • 6 free counselling sessions
  • Complimentary corporate letting services
  • Epoints online discounts

Company

Virgin Active & KAUAI

Virgin Active & KAUAI

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Wellness and Fitness Services
Location
London, England, United Kingdom

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Excellent 4.7
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