Travel customer representative

Kopp Travels
Charlotte, North Carolina, United States
Full Time
Remote
Junior
0+
Customer Service & Support Hospitality Tourism Leisure

Posted 2 months ago

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Excellent 4.7

Job summary

As a Travel Customer Representative, you will support clients throughout their travel journey by handling inquiries, resolving issues, providing booking updates, and ensuring exceptional service. Key responsibilities include responding to inquiries, assisting with bookings, providing destination and policy information, follow-up, and managing concerns empathetically. Ideal candidates will have excellent communication skills, customer service experience, organizational skills, tech-savviness, and a passion for travel.

Responsibilities

The Travel Customer Representative will support clients throughout their travel journey by managing bookings, changes, and cancellations. They are responsible for responding to inquiries via multiple channels while ensuring high-quality service and resolving client concerns.

Qualifications

Attention to Detail Booking Platforms Communication Customer Service Empathy Multitasking Organization Problem-Solving Technology Proficiency Travel Industry Knowledge

The ideal candidate should possess strong verbal and written communication skills along with previous experience in customer service, preferably within the travel or hospitality sector. Proficiency with technology and the ability to quickly learn booking platforms are also required.

English

Benefits

  • 100% remote work
  • Flexible scheduling
  • Opportunities for growth
  • Travel perks
  • Exclusive industry discounts
  • Supportive team environment
  • Ongoing training

Company

Kopp Travels

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Travel Arrangements
Location
Charlotte, North Carolina, United States

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Excellent 4.7
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