Outreach Representative

Highmark Health
Delaware, United States
Full Time
Remote
Junior
USD 40,893 – 57,034
High School
Healthcare Healthcare Life Sciences

Posted 3 weeks ago

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Excellent 4.7

Job summary

The Outreach Representative serves as a liaison between members, health plans, and regulators, conducting telephonic support to assess needs, schedule appointments, educate members, and assist with navigating grievance and appeals processes.

Responsibilities

The Outreach Representative serves as a liaison between members and the health plan, conducting telephonic support to assess needs and provide appointment assistance. They also educate members on their rights and responsibilities while coordinating access to preventive health services and disease management programs.

Qualifications

active listening communication customer service empathy healthcare judgment multitasking outreach problem solving time management

Candidates must have a High School diploma or GED and at least one year of experience in community outreach or customer service. Strong active listening, problem-solving, and organizational skills are required to effectively support diverse member populations.

English

Company

Highmark Health

Highmark Health

linkedin
Hospitals and Health Care
Location
Delaware, United States

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Excellent 4.7
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