Customer Support Specialist

Centric Software
California, United States
Full Time
Remote
Mid
USD 80,000 – 110,000
Bachelor Degree
Customer Service & Support Retail Wholesale Trade

Posted 5 days ago

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Excellent 4.7

Job summary

The Customer Support Specialist provides troubleshooting, guidance, and support for clients using Centric Software's SaaS platform, focusing on delivering responsive and informed customer service and escalating complex issues to technical teams.

Responsibilities

The Customer Support Specialist will serve as the primary point of contact for users of the AI-powered Retail Planning and Pricing platform. Responsibilities include troubleshooting software issues, providing step-by-step guidance, and collaborating with technical teams to resolve complex cases.

Qualifications

Business Intelligence Cloud Solutions Communication Customer Support Data Integration Problem Solving Software Knowledge SQL Support Tools Troubleshooting

Candidates must have 3-5 years of experience in customer support or help desk roles, preferably within a SaaS environment. A degree in computer science, business, or IT is required, along with proficiency in SQL and strong technical aptitude.

English

Benefits

  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Paid time off

Company

Centric Software

Centric Software

linkedin
Software Development
Location
California, United States

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Excellent 4.7
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