Commercial Customer Success Manager

Deskpro
GB
Full Time
Remote
Junior
GBP 0 – 70,000
Unspecified
Sales Information Technology Telecommunications

Posted 3 weeks ago

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Excellent 4.7

Job summary

A Customer Success Manager role focused on managing a high-volume portfolio of UK & EMEA customers in a SaaS environment, driving growth, retention, and expansion through proactive relationship management, success planning, and collaboration with internal teams.

Responsibilities

Manage a high-volume portfolio of SaaS customers, ensuring retention and growth through strategic engagement and collaboration.

Qualifications

Account Management Cross-selling Customer Success Relationship Management Renewals Retention Risk Assessment Success Planning Upselling

2-3 years in B2B SaaS customer success, adept at risk assessment and growth.

English

Benefits

  • �70k OTE
  • Employee equity scheme
  • 25 days holiday + UK Bank Holidays
  • Remote-first working
  • Personal development budget
  • BUPA Private Healthcare
  • Pension scheme

Company

Deskpro

Deskpro

Location
GB

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Excellent 4.7
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