Triage Analyst

Collinson Group
London, England, United Kingdom
Full Time
Hybrid
Mid
0+
Bachelor Degree
Technology Information Technology Telecommunications

Posted 3 weeks ago

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Excellent 4.7

Job summary

The Triage Analyst manages issues and service requests by coordinating, assessing, and resolving operational and technical incidents. Acting as a liaison between business and technology, the role involves impact analysis, reporting, stakeholder communication, and process improvement to ensure service standards and customer satisfaction.

Responsibilities

The Triage Analyst manages the end-to-end triage process, acting as the primary link between business and technical teams to resolve operational issues. They are responsible for analyzing incident trends, producing performance reports, and driving continuous improvement in service delivery.

Qualifications

API testing customer service data analysis incident management Jira Software monitoring tools problem-solving project management SQL stakeholder management

Candidates must have experience in software delivery environments, strong stakeholder management skills, and proficiency with Jira and monitoring tools like Datadog. An IT degree and knowledge of SQL are considered desirable qualifications for this role.

English

Company

Collinson Group

Collinson Group

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Consumer Services
Location
London, England, United Kingdom

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Excellent 4.7
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