Support Program Manager, Support Delivery

OpenAI
San Francisco, California, United States
Full Time
Hybrid
Senior
USD 216,000 – 240,000
Customer Service & Support Information Technology Telecommunications

Posted 2 days ago

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Excellent 4.7

Job summary

The Support Program Manager will lead efforts to establish operational frameworks, support initiatives, implement automation and AI-powered workflows, and collaborate across teams to improve customer support efficiency and experience in a fast-paced environment. The role requires extensive experience in program management, support engineering, automation, and cross-functional teamwork.

Responsibilities

The Support Program Manager will lead support delivery programs for strategic customers, focusing on workflow improvements, team operations, and knowledge management. They will also drive the implementation of tools and AI-powered automation to enhance support efficiency and customer satisfaction.

Qualifications

AI/ML workflows automation communication cross-functional collaboration customer advocacy Data analysis operations program management support engineering support tools

Candidates should have 8+ years of experience in program management, operations, or support engineering with a proven track record of building scalable processes. Proficiency in shipping tools, automations, and working cross-functionally with technical teams is essential for this role.

English

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Health savings accounts
  • Health FSA
  • Dependent care FSA
  • Commuter expenses
  • 401(k) retirement plan
  • Paid parental leave
  • Paid medical leave
  • Paid caregiver leave
  • Flexible PTO
  • Paid company holidays
  • Paid sick time
  • Mental health and wellness support
  • Life and disability coverage
  • Learning and development stipend
  • Daily meals
  • Meal delivery credits
  • Relocation support
  • Charitable donation matching
  • Equity

Company

OpenAI

OpenAI

linkedin
Research Services
Location
San Francisco, California, United States
Website
openai.com

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Excellent 4.7
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