Specialist Service Consultant

Nationwide
United Kingdom
Full Time
Hybrid
Junior
0+
Customer Service & Support Financial Services Insurance

Posted 1 week ago

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Excellent 4.7

Job summary

The Specialist Service Consultant plays a critical role in handling customer complaints across various channels, providing solutions and ensuring exceptional service. The role involves listening, investigating issues, making fair decisions, and supporting continuous improvement in customer experience within a regulated financial services environment.

Responsibilities

Handle customer complaints across phone, web chat, and branch channels by investigating issues, understanding customer experiences, and making fair, informed decisions. Manage and prioritize a personal caseload to meet regulatory timescales, support other operational areas as needed, and contribute ideas for service improvement.

Qualifications

Active Listening Communication Complaint Handling Customer Service Decision Making IT Skills Organizational Skills Problem Solving Regulatory Compliance Time Management

Candidates need experience handling complaints in financial services or another regulated industry, along with the ability to assess customer needs, interpret policy, make decisions, and support colleagues with complex queries. Strong customer service, communication, telephony, administrative, IT, organizational, and planning skills are required, as is the ability to thrive in a fast-paced, changing environment.

English

Benefits

  • 25 Days Holiday
  • Private Medical Insurance
  • Competitive Pension
  • Annual Performance-Related Bonus
  • Training And Development
  • Salary Sacrifice Benefits
  • Life Assurance
  • Health And Wellness Benefits
  • Up To 2 Days Of Paid Volunteering

Company

Nationwide

Nationwide

linkedin
Financial Services
Location
United Kingdom

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Excellent 4.7
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