Customer Success Specialist - Netherlands

Tandem Health
Leiden, South Holland, Netherlands
Full Time
On Site
Mid
0+
Customer Service & Support Healthcare Life Sciences

Posted 1 month ago

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Excellent 4.7

Job summary

A Customer Success Specialist position supporting healthcare clients within a Dutch health-tech company, managing support tickets, assisting with onboarding, creating support content, and collaborating with a team to solve technical issues. The role requires bilingual communication skills and experience in customer support or success, with a focus on healthcare organizations preferred.

Responsibilities

The specialist will handle support tickets and incoming calls to resolve issues while ensuring customers feel supported. They will also assist with onboarding, create support content, and identify recurring technical problems.

Qualifications

CRM Management Customer Success Customer Support Dutch Language English Language Helpdesk Systems (Zendesk, Intercom, Freshdesk) Support Ticket Handling Technical Explanation Technical Troubleshooting

Candidates must have experience in customer support or service desk roles and possess strong organizational and communication skills in Dutch and English. Proficiency with helpdesk systems and basic technical troubleshooting is considered a plus.

Dutch English

Benefits

  • Career growth opportunities
  • Market competitive salary
  • Team outings
  • Social activities
  • Dog-friendly office

Company

Tandem Health

Tandem Health

linkedin
Hospitals and Health Care
Location
Leiden, South Holland, Netherlands

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Excellent 4.7
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