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In-House Concierge
Auberge Collection
Kawaihae, Hawaii, United States
Full Time
On Site
Junior
USD 0 – 60,278
High School
Hospitality
Hospitality Tourism Leisure
Posted 4 days ago
Job summary
The In-House Concierge at Mauna Lani provides personalized guest experiences, handles guest requests and complaints, and maintains guest profiles and relationships. The role requires knowledge of hotel amenities and local attractions, excellent communication skills, and computer literacy, primarily with property management systems.
Responsibilities
The In-House Concierge will curate unique and customized experiences for guests while maintaining extensive knowledge of hotel amenities and local attractions. They are responsible for handling guest requests, updating profiles, and collaborating with other departments to ensure seamless service.
Qualifications
Communication Skills
Customer Service
Knowledge of Local Attractions
Organization
Problem Solving
Candidates should have at least two years of front office or related experience and proficiency in Microsoft Windows applications. A high school diploma is required, while a bachelor's degree and knowledge of Opera or ALICE software are preferred.
English
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In-House Concierge
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Auberge Collection
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