Manager, Technical Services Engineering

MongoDB
Palo Alto, California, United States
Full Time
Hybrid
Manager
USD 133,000 – 261,000
Management & Leadership Information Technology Telecommunications

Posted 3 days ago

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Excellent 4.7

Job summary

The role involves leading a regional team of MongoDB Support Engineers, managing customer escalations, ensuring high-quality support, guiding team development, and collaborating globally to resolve technical issues related to MongoDB and Atlas platform.

Responsibilities

Lead a regional team of MongoDB Support Engineers to ensure high customer satisfaction and successful implementations. Drive process improvements, manage escalations, and foster team growth while maintaining technical excellence.

Qualifications

automation tools cloud platforms communication customer support distributed systems NoSQL databases observability tools problem solving team management troubleshooting

Requires a minimum of five years of experience managing a technical support organization and coordinating high-profile escalations. Candidates must possess strong leadership skills, technical diagnostic abilities, and the capacity to work in a fast-paced, interrupt-driven environment.

English

Benefits

  • Equity
  • Employee stock purchase program
  • Flexible paid time off
  • Parental leave
  • Fertility and adoption assistance
  • 401(k) plan
  • Mental health counseling
  • Transgender-inclusive health insurance coverage
  • Health benefits

Company

MongoDB

MongoDB

linkedin
Software Development
Location
Palo Alto, California, United States

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Excellent 4.7
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