Retail Support Advisor

Snappy Shopper
City of Edinburgh, Scotland, United Kingdom
Full Time
On Site
Junior
0+
Customer Service & Support Retail Wholesale Trade

Posted 1 week ago

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Excellent 4.7

Job summary

Assist retailers and customers via phone, email, and social media, resolving issues across multiple systems, updating retailer info, managing orders, payments, and supporting marketing activities in a busy environment.

Responsibilities

The Retail Support Advisor acts as the primary point of contact for retailers and shoppers, managing inquiries across multiple channels including phone, email, and social media. They are responsible for updating retailer accounts, investigating operational issues, and supporting marketing activities while maintaining high accuracy in system updates.

Qualifications

Attention to detail Communication CRM systems Customer service E-commerce knowledge Helpdesk Multi-tasking Order management Problem solving System usage

Candidates should have previous experience in a busy customer, retail, or support environment with the ability to manage multiple tasks and systems simultaneously. Strong communication skills, attention to detail, and the ability to work effectively within a collaborative team are essential requirements.

English

Company

Snappy Shopper

Snappy Shopper

linkedin
Retail
Location
City of Edinburgh, Scotland, United Kingdom

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Excellent 4.7
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