Duty Manager

Whitbread
London, England, United Kingdom
Full Time
On Site
Manager
GBP 0 – 32,989
Hospitality Hospitality Tourism Leisure

Posted 3 weeks ago

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Excellent 4.7

Job summary

The Duty Manager oversees hotel operations in London, ensuring guest satisfaction, leading staff, and coordinating across departments. They support team members, resolve issues, and maintain hotel safety and service quality. Prior leadership experience in customer-facing environments is preferred, with a focus on decision-making, problem-solving, and team support.

Responsibilities

The Duty Manager leads daily hotel operations across reception, housekeeping, and the restaurant to ensure high-quality guest experiences. They are responsible for coaching team members, managing shifts, and resolving operational issues on the floor.

Qualifications

communication customer service decision making leadership problem solving team management

Candidates should have experience in a customer-facing leadership role, such as team leading or supervision, within industries like retail, hospitality, or leisure. The role requires a confident decision-maker who can remain calm under pressure and lead by example.

English

Benefits

  • Permanent contract
  • Guaranteed hours
  • Full training and support
  • Career progression opportunities
  • Whitbread Benefits Card
  • Company pension
  • Save As You Earn scheme
  • Shopping discounts
  • Travel discounts
  • Cinema discounts
  • Supermarket discounts

Company

Whitbread

Whitbread

linkedin
Hospitality
Location
London, England, United Kingdom

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Excellent 4.7
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