Customer Support Coach - NORAM

Cloudbeds
East Riding of Yorkshire, England, United Kingdom
Full Time
Remote
Junior
USD 55,000 – 77,000
Bachelor Degree
Customer Service & Support Hospitality Tourism Leisure

Posted 5 days ago

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Excellent 4.7

Job summary

The role of Customer Support Coach involves providing exceptional support to hotel partners through troubleshooting, resolving inquiries via multiple channels, fostering customer relationships, and contributing to platform feedback and training resource creation.

Responsibilities

Provide exceptional support to hotel partners by resolving inquiries and troubleshooting issues across phone, email, and chat. Create training materials and gather customer feedback to help shape future software releases.

Qualifications

Communication Skills Customer Relationship Management Customer Support Empathy English Feedback Gathering Multi-channel Support Problem-solving Training Materials Development Troubleshooting

Requires at least 1 year of hospitality experience in roles such as Front Desk or Revenue Manager and fluency in English and Spanish. Candidates should possess strong problem-solving skills and either a compatible degree or over 2 years of proven experience in the field.

English Spanish Portuguese

Benefits

  • Remote First
  • Paid Time Off
  • Monthly Wellness Fridays
  • Fully Paid Parental Leave
  • Home Office Stipend
  • Professional Development Courses
  • Manager Training
  • Upskilling And Knowledge Transfer

Company

Cloudbeds

Cloudbeds

linkedin
Hospitality
Location
East Riding of Yorkshire, England, United Kingdom

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Excellent 4.7
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