Customer Experience Associate, Core Services Resolutions Desk

Robinhood
Quinte West, Ontario, Canada
Full Time
On Site
Trainee
USD 42,432 – 52,000
Customer Service & Support Financial Services Insurance

Posted 2 days ago

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Excellent 4.7

Job summary

The role involves supporting customer experience agents through real-time education, handling escalations, and providing guidance across chat, email, and phone, following documented policies and procedures. It is an entry-level position requiring strong communication, problem-solving, and organizational skills, with opportunities to take on more complex cases and escalation work over time.

Responsibilities

Serve as a real-time point of contact for customer experience agents to resolve questions and handle escalations. Apply documented policies and playbooks while providing teaching-based support to agents.

Qualifications

Attention to Detail Communication Skills Conflict Resolution Customer Service Documentation & Logging Empathy Escalation Management Organizational Skills Problem-solving Teaching

Requires experience in a customer-facing role with strong communication and problem-solving skills. Candidates must be comfortable applying policies to live escalations and de-escalating tense situations.

English

Benefits

  • Bonus opportunities
  • Total rewards

Company

Robinhood

Robinhood

linkedin
Financial Services
Location
Quinte West, Ontario, Canada

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Excellent 4.7
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