Senior Technical Support Engineer

Magnet Forensics
United Kingdom
Full Time
Hybrid
Senior
GBP 70,000 – 80,000
Bachelor Degree
Technology Information Technology Telecommunications

Posted 3 days ago

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Excellent 4.7

Job summary

The Senior Technical Support Engineer offers expert technical assistance, resolving complex customer issues, conducting root cause analysis, mentoring team members, and collaborating with engineering to improve product quality and support processes.

Responsibilities

The Senior Technical Support Engineer leads the resolution of complex, high-severity customer issues and drives systemic problem management. They also mentor team members and collaborate with Engineering and Product Management to improve product quality and support effectiveness.

Qualifications

AI Certifications Cloud Certifications Communication Skills Customer Support Incident Management Leadership Mentoring Product Knowledge Root Cause Analysis Technical Troubleshooting

Candidates must have post-secondary education in Computer Science or Engineering and at least 5 years of experience in advanced technical support or systems engineering. Strong incident management, root cause analysis, and communication skills are required, along with proficiency in relevant product architectures.

English

Benefits

  • Generous time off policies
  • Competitive compensation
  • Volunteer opportunities
  • Reward and recognition programs
  • Employee committees & resource groups
  • Healthcare benefits
  • Retirement benefits

Company

Magnet Forensics

Magnet Forensics

linkedin
Software Development
Location
United Kingdom

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Excellent 4.7
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