Service Desk Analyst

DXC Technology
London, England, United Kingdom
Full Time
On Site
Junior
0+
Professional Certificate
Technology Information Technology Telecommunications

Posted 5 days ago

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Excellent 4.7

Job summary

The Service Desk Analyst provides Level 1 and 2 IT support, diagnosing and resolving incidents, managing service requests, and ensuring high-quality, responsive support in an ITIL-aligned environment. The role involves troubleshooting technical issues, supporting daily operations, and maintaining ticket records.

Responsibilities

The Service Desk Analyst serves as the primary point of contact for IT support, diagnosing and resolving Level 1 and Level 2 technical incidents. They are responsible for managing tickets within an ITIL-aligned environment while ensuring high-quality service and adherence to SLAs.

Qualifications

Active Directory Communication skills Customer Service IT support ITSM systems (ServiceNow, Remedy, Ivanti, Freshservice) Microsoft 365 Networking Troubleshooting VPN Windows 10/11

Candidates must have experience in an IT Service Desk or support role with strong troubleshooting skills across Windows, Microsoft 365, and networking. Applicants must also possess the right to work in the UK and meet government security requirements.

English

Benefits

  • Reasonable adjustments
  • Supportive environment

Company

DXC Technology

DXC Technology

linkedin
IT Services and IT Consulting
Location
London, England, United Kingdom
Website
dxc.com

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Excellent 4.7
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