Advanced Support Payments

Cloudbeds
East Riding of Yorkshire, England, United Kingdom
Full Time
Remote
Mid
0+
Customer Service & Support Hospitality Tourism Leisure

Posted 1 week ago

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Excellent 4.7

Job summary

Support Payments involves resolving complex issues related to chargebacks, payouts, disputes, and reconciliation for hotel industry clients, supporting onboarding, and acting as a product advocate.

Responsibilities

You will serve as the advanced point of contact for payment-related issues such as chargebacks, disputes, and reconciliation while proactively onboarding hoteliers. Additionally, you will act as a product advocate by relaying insights from payment issues to the product and engineering teams to improve future experiences.

Qualifications

Chargebacks Communication skills Customer support Dispute resolution Fintech Payment processing Payments Problem-solving Reconciliation Troubleshooting

The ideal candidate possesses hospitality operations experience and several years of experience in the payments or fintech sector. You must be comfortable working with numbers, possess strong problem-solving skills, and demonstrate excellent communication abilities.

English

Benefits

  • Remote First
  • Paid Time Off
  • Monthly Wellness Fridays
  • Fully Paid Parental Leave
  • Home Office Stipend
  • Professional Development Courses
  • Manager Training

Company

Cloudbeds

Cloudbeds

linkedin
Hospitality
Location
East Riding of Yorkshire, England, United Kingdom

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Excellent 4.7
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