Enterprise Customer Success Manager - Partners

Suki
United States
Full Time
Remote
Senior
USD 165,000 – 180,000
Bachelor Degree
Technology Healthcare Life Sciences

Posted 3 days ago

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Excellent 4.7

Job summary

The role of Enterprise Customer Success Manager - Partners involves managing post-sales relationships for strategic platform customers, ensuring adoption, retention, and expansion. It requires strategic partnership management, technical knowledge of platform architectures, client training, and collaboration with sales, marketing, and engineering teams, primarily within the healthcare technology and SaaS sectors.

Responsibilities

You will manage the post-sales lifecycle for strategic platform customers, acting as the primary orchestrator for solution co-creation and adoption. Additionally, you will drive revenue growth and end-user value by conducting business reviews and collaborating with internal product and marketing teams.

Qualifications

Account Management API Business Reviews Channel Partnerships Customer Success Management Digital Health Healthcare Technology SaaS Solution Architecture Technical Communication

Candidates must have 8+ years of experience in Enterprise Customer Success or Technical Account Management, preferably within B2B SaaS or Health Tech. A bachelor's degree in a technical discipline is required, along with exceptional communication and executive-level relationship management skills.

English

Benefits

  • Equity package
  • Discretionary bonus

Company

Suki

Suki

linkedin
Software Development
Location
United States
Website
suki.ai

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Excellent 4.7
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