Director, Customer Success - Enterprise

Klaviyo
Boston, Massachusetts, United States
Full Time
On Site
Director
USD 168,000 – 252,000
Management & Leadership Information Technology Telecommunications

Posted 3 days ago

Apply to this job and hundreds more automatically

Get Started
Excellent 4.7

Job summary

The Director of Customer Success at Klaviyo leads the enterprise customer success team, focusing on delivering exceptional customer experience, driving retention, growth, and cross-sell opportunities. The role involves strategic leadership, cross-functional collaboration, data-driven decision-making, and AI tool integration to optimize workflows and team performance. Requires 10+ years in Customer Success with experience managing large teams within SaaS or subscription models.

Responsibilities

The Director of Enterprise Customer Success will lead a team of managers to deliver a world-class customer experience while driving retention and cross-sell targets. They will collaborate cross-functionally to refine engagement models and leverage AI to optimize account strategies and team workflows.

Qualifications

Account Management AI Integration Cross-functional Collaboration Customer Success Data Analysis Leadership Retention Management Strategic Planning Team Development Upselling

Candidates must have 10+ years of experience in Customer Success or GTM leadership, with at least 5 years managing people leaders in a SaaS environment. A proven track record of scaling multi-layered organizations and using data-driven insights to guide strategy is essential.

English

Benefits

  • Health Insurance
  • Annual Cash Bonus Plan
  • Variable Compensation
  • Equity
  • Sign-on Payments
  • Wellbeing Benefits

Company

Klaviyo

Klaviyo

linkedin
Marketing Services
Location
Boston, Massachusetts, United States

Apply to this job and hundreds more automatically

Get Started
Excellent 4.7
Pete DeQuarto avatar
Pete DeQuarto

AIApply is a total game-changer. Thanks to Auto-Apply, I have been applying to jobs I would never even have come across otherwise!

Akarshak Tanwar avatar
Akarshak Tanwar

In one week I applied to over 150 jobs and locked in 2 confirmed interviews, with a support team that was quick to respond. The auto-apply feature is fascinating and a real pleasure to use!

JC
Julian Carlin

It really worked. In under 48 hours it had applied to 100 jobs on my behalf without any time or effort from me. I am looking forward to seeing how it keeps improving.