Customer Experience Representative

Elementia
Houston, Texas, United States
Full Time
On Site
Mid
0+
High School
Customer Service & Support Manufacturing Industrial Engineering

Posted 2 weeks ago

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Excellent 4.7

Job summary

Manage customer orders from entry to fulfillment, coordinate with manufacturing, inventory, and shipping teams. Provide timely updates, resolve issues, and identify sales opportunities while delivering a positive customer experience.

Responsibilities

The Customer Experience Representative manages the full order lifecycle from entry to fulfillment while coordinating with manufacturing and shipping departments. They also provide customer support, resolve order issues, and actively identify sales and upselling opportunities.

Qualifications

Communication Customer Service ERP systems Order Management Problem-solving Sales Support UP selling

Candidates must have a high school diploma or equivalent and 3–5 years of experience in customer service or a related field. Proficiency in computer systems, specifically ERP software like SAP, is required along with strong communication and problem-solving abilities.

English

Benefits

  • Medical plans
  • Dental coverage
  • Vision coverage
  • Life insurance
  • Short-term disability coverage
  • Long-term disability coverage
  • 401(k) plan
  • Company matching contributions
  • Paid vacation
  • Company holidays

Company

Elementia

Elementia

linkedin
Wholesale Building Materials
Location
Houston, Texas, United States

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Excellent 4.7
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