Manager, Customer Success, EMEA

Iru
London, England, United Kingdom
Full Time
Hybrid
Manager
0+
Management & Leadership Information Technology Telecommunications

Posted 6 days ago

Apply to this job and hundreds more automatically

Get Started
Excellent 4.7

Job summary

Lead and develop a regional Customer Success team in EMEA, focusing on retention, expansion, forecasting, and strategic account management across different customer segments. Coordinate closely with sales and support teams to ensure customer satisfaction, revenue growth, and operational efficiency. Manage a quota-bearing team responsible for renewing and expanding customer accounts in a fast-paced B2B SaaS environment.

Responsibilities

You will lead and develop the EMEA Customer Success team to drive gross revenue retention and expansion across commercial, mid-market, and enterprise segments. Your role involves managing forecasts, ensuring operational rigor, and engaging with senior stakeholders to maintain high customer health and adoption.

Qualifications

Account Management Cross-selling Customer Health Analytics Customer Success Forecasting Pipeline Management Quota Management Renewals Strategic Account Management Upselling

The role requires at least 7 years of experience in Customer Success or Account Management within a B2B SaaS environment, including 3 years in a management capacity. Candidates must demonstrate a proven track record of hitting retention and expansion targets and possess strong forecasting and leadership skills.

English

Company

Iru

Iru

linkedin
Software Development
Location
London, England, United Kingdom
Website
iru.org

Apply to this job and hundreds more automatically

Get Started
Excellent 4.7
Pete DeQuarto avatar
Pete DeQuarto

AIApply is a total game-changer. Thanks to Auto-Apply, I have been applying to jobs I would never even have come across otherwise!

Akarshak Tanwar avatar
Akarshak Tanwar

In one week I applied to over 150 jobs and locked in 2 confirmed interviews, with a support team that was quick to respond. The auto-apply feature is fascinating and a real pleasure to use!

JC
Julian Carlin

It really worked. In under 48 hours it had applied to 100 jobs on my behalf without any time or effort from me. I am looking forward to seeing how it keeps improving.