Service Desk Analyst I

Nordic Healthcare Group (NHG)
London, England, United Kingdom
Full Time
On Site
Junior
0+
Professional Certificate
Technology Information Technology Telecommunications

Posted 6 days ago

Apply to this job and hundreds more automatically

Get Started
Excellent 4.7

Job summary

Provide level 1 technical support to employees, resolving hardware, software, and network issues. Assist in hardware/software evaluations and escalate complex problems. Handle customer inquiries via calls, chats, or emails, and document all interactions accurately. Support various technologies including Windows, Office, VPN, Citrix, and MDM.

Responsibilities

The Service Desk Analyst provides level 1 technical support by diagnosing and resolving hardware and software issues for end users. They are responsible for documenting incidents in ticketing systems and escalating complex problems to the appropriate IT personnel.

Qualifications

Communication Skills Customer Service Knowledge of Windows 10 and Microsoft Office Network Connectivity Problem Solving Remote Troubleshooting Technical Diagnostics Technical Support Ticketing System Management VPN Connectivity

Candidates must have at least 1 year of IT Service Desk or support experience and strong customer service skills. Proficiency in Windows 10, Microsoft Office, and network connectivity is required, with ITIL training or industry certifications preferred.

English Spanish

Benefits

Equal opportunity employer

Company

Nordic Healthcare Group (NHG)

Nordic Healthcare Group (NHG)

linkedin
Business Consulting and Services
Location
London, England, United Kingdom
Website
nhg.fi

Apply to this job and hundreds more automatically

Get Started
Excellent 4.7
Pete DeQuarto avatar
Pete DeQuarto

AIApply is a total game-changer. Thanks to Auto-Apply, I have been applying to jobs I would never even have come across otherwise!

Akarshak Tanwar avatar
Akarshak Tanwar

In one week I applied to over 150 jobs and locked in 2 confirmed interviews, with a support team that was quick to respond. The auto-apply feature is fascinating and a real pleasure to use!

JC
Julian Carlin

It really worked. In under 48 hours it had applied to 100 jobs on my behalf without any time or effort from me. I am looking forward to seeing how it keeps improving.