Experience & Operations Manager

Virgin Active & KAUAI
London, England, United Kingdom
Full Time
On Site
Manager
GBP 36,582 – 41,496
Management & Leadership Hospitality Tourism Leisure

Posted 1 day ago

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Excellent 4.7

Job summary

Leading operations and member experience at a wellness club, ensuring safety, compliance, and customer satisfaction through team leadership, operational excellence, and data-driven improvements.

Responsibilities

The Experience & Operations Manager is responsible for leading the club's operational teams to ensure high standards of safety, cleanliness, and service excellence. They will drive member engagement and retention by implementing hospitality initiatives and utilizing operational data to improve club performance.

Qualifications

Budget Management Communication Customer Service Data Analysis Health & Safety Leadership Operational Management Stakeholder Management

The ideal candidate must have proven experience leading teams within a customer-focused, operational environment. Strong skills in health and safety compliance, budget management, and coaching are essential for this role.

English

Benefits

  • 30 days annual leave
  • Celebration day
  • Pension scheme
  • Complimentary gym membership
  • Discounts on personal training
  • Virgin family discounts
  • Food and drink discounts
  • Salary finance access
  • Employee assistance programme
  • Counselling sessions
  • Corporate letting services
  • Online retailer discounts

Company

Virgin Active & KAUAI

Virgin Active & KAUAI

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Wellness and Fitness Services
Location
London, England, United Kingdom

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Excellent 4.7
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