Application Support Analyst

Brown & Brown Insurance
Plano, Texas, United States
Full Time
Hybrid
Junior
USD 58,240 – 60,320
Associate Degree
Technology Information Technology Telecommunications

Posted 3 days ago

Apply to this job and hundreds more automatically

Get Started
Excellent 4.7

Job summary

An Application Support Analyst provides technical support for SaaS and custom applications, troubleshooting issues, and supporting business application projects, focusing on customer service and effective communication.

Responsibilities

The Application Support Analyst provides level 2 support for SaaS and custom insurance applications via phone, chat, email, and in-person interactions. They are responsible for troubleshooting user issues, managing data errors, and assisting with software upgrades and implementations.

Qualifications

Agile Methodologies Application Support CRM Software Customer Service ITIL Framework Microsoft Technologies Problem-solving SaaS Applications Technical Support Troubleshooting

Candidates should have an associate degree or equivalent experience, with 1-2 years of background in technical or application support. Proficiency in Microsoft technologies and foundational knowledge of the insurance industry or CRM software is required.

English

Benefits

  • Medical/Rx
  • Dental
  • Vision
  • Life Insurance
  • Disability Insurance
  • ESPP
  • 401k
  • Student Loan Assistance
  • Tuition Reimbursement
  • Mental Health Services
  • Paid Time Off
  • Holidays

Company

Brown & Brown Insurance

Brown & Brown Insurance

linkedin
Insurance Agencies and Brokerages
Location
Plano, Texas, United States

Apply to this job and hundreds more automatically

Get Started
Excellent 4.7
Pete DeQuarto avatar
Pete DeQuarto

AIApply is a total game-changer. Thanks to Auto-Apply, I have been applying to jobs I would never even have come across otherwise!

Akarshak Tanwar avatar
Akarshak Tanwar

In one week I applied to over 150 jobs and locked in 2 confirmed interviews, with a support team that was quick to respond. The auto-apply feature is fascinating and a real pleasure to use!

JC
Julian Carlin

It really worked. In under 48 hours it had applied to 100 jobs on my behalf without any time or effort from me. I am looking forward to seeing how it keeps improving.