Director of Customer Experience

Lightning AI
New York, New York, United States
Full Time
Hybrid
Manager
USD 155,000 – 220,000
Management & Leadership Information Technology Telecommunications

Posted 3 days ago

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Excellent 4.7

Job summary

The Director of Customer Experience at Lightning AI leads the organization responsible for helping customers derive value from the company's AI platform, overseeing strategy, operations, and a global team of technical managers and support staff to ensure successful adoption, retention, and expansion.

Responsibilities

The Director of Customer Experience will define and execute the strategy for customer onboarding, adoption, and retention while leading a global team of Technical Account Managers. This role involves bridging the gap between customers and internal product, engineering, and sales teams to ensure successful AI workload implementation.

Qualifications

cross-functional collaboration customer experience customer success metrics and analysis professional services solutions architecture strategic planning team leadership technical account management technical fluency

Candidates must have 10+ years of experience in customer-facing roles within technical environments, specifically supporting complex SaaS or infrastructure products. A proven track record of scaling customer experience organizations and strong technical fluency are essential for this leadership position.

English

Benefits

  • Comprehensive health coverage
  • Meaningful equity
  • Retirement savings
  • Flexible time off
  • Company-wide winter break
  • Paid parental and family leave
  • Professional development
  • Wellness benefits
  • Sabbatical program
  • Flexible work
  • In-office meals

Company

Lightning AI

Lightning AI

linkedin
Software Development
Location
New York, New York, United States

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Excellent 4.7
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