Technical Escalations Engineer 2 (Revenue and Cost Management) - US-East

Datadog
Boston, Massachusetts, United States
Full Time
Hybrid
Mid
USD 85,000 – 113,000
Bachelor Degree
Technology Information Technology Telecommunications

Posted 23 hours ago

Apply to this job and hundreds more automatically

Get Started
Excellent 4.7

Job summary

The Technical Escalation Engineer at Datadog specializes in cloud cost management, billing anomaly resolution, and usage optimization. Responsibilities include troubleshooting billing issues, collaborating with engineering and product teams, creating internal and customer-facing documentation, and enabling teams through training. Ideal candidates have a strong background in cloud billing models, APIs, data analysis, and cross-functional communication.

Responsibilities

You will act as a product expert to help customers optimize usage and control cloud costs while leading escalations regarding billing and metering anomalies. Additionally, you will collaborate with Engineering and Product teams to improve platform transparency and create internal and customer-facing technical documentation.

Qualifications

APIs Billing & Usage Analysis Cloud Cost Management Cross-functional Collaboration Customer Engagement Data Analysis Documentation & Content Creation Monitoring & Diagnostics Telemetry Data Analysis Troubleshooting

The role requires strong analytical skills and familiarity with cloud billing models, APIs, and usage metrics across platforms like AWS, Azure, or GCP. Candidates should be comfortable working with technical and business stakeholders to resolve complex data-related issues.

English

Benefits

  • Stock equity
  • Employee stock purchase plan
  • Mental health benefit
  • Healthcare
  • Dental
  • Parental planning
  • 401(k) plan and match
  • Paid time off
  • Fitness reimbursements
  • Career development

Company

Datadog

Datadog

linkedin
Software Development
Location
Boston, Massachusetts, United States

Apply to this job and hundreds more automatically

Get Started
Excellent 4.7
Pete DeQuarto avatar
Pete DeQuarto

AIApply is a total game-changer. Thanks to Auto-Apply, I have been applying to jobs I would never even have come across otherwise!

Akarshak Tanwar avatar
Akarshak Tanwar

In one week I applied to over 150 jobs and locked in 2 confirmed interviews, with a support team that was quick to respond. The auto-apply feature is fascinating and a real pleasure to use!

JC
Julian Carlin

It really worked. In under 48 hours it had applied to 100 jobs on my behalf without any time or effort from me. I am looking forward to seeing how it keeps improving.