Customer Success Manager, Managed Services

Kroll
United Kingdom
Full Time
On Site
Mid
0+
Customer Service & Support Information Technology Telecommunications

Posted 1 month ago

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Excellent 4.7

Job summary

A Customer Success Manager in managed cybersecurity services, responsible for managing client relationships through onboarding, support, renewals, and expansion, ensuring customer satisfaction and service optimization.

Responsibilities

The Customer Success Manager will act as the primary advocate for a portfolio of MDR customers, guiding them through the full-service lifecycle from onboarding to renewal. They are responsible for driving customer satisfaction, managing performance reviews, and coordinating with internal teams to ensure security outcomes are achieved.

Qualifications

Client Engagement Customer Success Cybersecurity Managed Services Relationship Management

Candidates must have proven experience in customer-facing account management or customer success, ideally within the cybersecurity or managed services sector. Strong communication skills and a solid understanding of cybersecurity concepts, threat detection, and managed security services are essential.

English

Company

Kroll

Kroll

linkedin
Business Consulting and Services
Location
United Kingdom
Website
kroll.com

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Excellent 4.7
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