Bilingual Customer Success Manager, UK (German/English)

Cision
United Kingdom
Full Time
Remote
Junior
0+
Customer Service & Support Information Technology Telecommunications

Posted 5 days ago

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Excellent 4.7

Job summary

Manage a high-volume customer portfolio using digital engagement to ensure product adoption, retention, and success at scale. Drive customer value and mitigate risks by leveraging tools like Planhat and automation, while collaborating cross-functionally. Fluency in German and English required, with 1-2 years of experience in SaaS or customer success.

Responsibilities

Manage a high-volume portfolio of enterprise and commercial customers using scalable digital engagement, structured success journeys, and targeted interventions to drive adoption, retention, and renewal readiness. Monitor customer health, maintain accurate records in customer success platforms, escalate risks and opportunities, and collaborate with Sales, Support, Product, and Marketing to improve customer outcomes.

Qualifications

CRM Tools SaaS Social Listening Account Management Automation Customer Engagement Customer Success Data Analytics Marketing Analytics Media Intelligence

Requires proficiency in German and English, plus 1–2 years of experience in Customer Success, Account Management, or a related SaaS role. Candidates should have experience with high-volume portfolios or tech-touch engagement, strong communication and organizational skills, a data-driven approach, and familiarity with CRM or customer success platforms such as Planhat or Salesforce.

German English

Company

Cision

Cision

linkedin
Public Relations and Communications Services
Location
United Kingdom
Website
cision.com

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Excellent 4.7
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