Director of Customer Success - AI

Uniphore
Palo Alto, California, United States
Full Time
On Site
Senior
USD 186,900 – 257,000
Bachelor Degree
Technology Information Technology Telecommunications

Posted 2 days ago

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Excellent 4.7

Job summary

The role of Director of AI Customer Success at Uniphore involves serving as a strategic advisor to enterprise clients, focusing on deploying AI-driven solutions in Customer Data Platforms (CDP) within Martech and Adtech sectors. Responsibilities include managing executive relationships, aligning AI capabilities with business goals, driving customer success metrics, and influencing product development, with a focus on adoption, expansion, retention, and AI impact in various industries.

Responsibilities

This role involves serving as a strategic advisor to enterprise clients, focusing on driving customer success outcomes through metrics like value realization, renewals, and adoption of AI solutions, primarily within Martech and Adtech CDP verticals. The Director will own executive-level relationships, lead complex engagements deploying AI/data solutions, and partner across internal teams to ensure seamless implementation and continuous improvement.

Qualifications

AI AI Architecture Change Management Client Engagement Consulting Customer Success Data Analysis Relationship Management SaaS Strategic Planning

Candidates must possess 8-10+ years in consulting, customer success, or professional services within the CDP industry, specifically Martech/Adtech, along with 3-5+ years working directly with AI products in an advisory capacity. Essential qualifications include proven success in delivering ROI, managing complex client relationships, deep understanding of CDP AI architectures, and strong executive communication skills.

English

Benefits

  • Stock Options
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) With A Match
  • Paid Time Off
  • Paid Holidays
  • Paid Day Off For Your Birthday

Company

Uniphore

Uniphore

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Technology, Information and Internet
Location
Palo Alto, California, United States

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Excellent 4.7
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