Customer Care Advisor - Remote

Talent Tent
United Kingdom
Full Time
Hybrid
Junior
GBP 0 – 25,500
Customer Service & Support Financial Services Insurance

Posted 2 weeks ago

Apply to this job and hundreds more automatically

Get Started
Excellent 4.7

Job summary

The role involves supporting customers with insurance and service-related concerns, handling inbound and outbound calls, and resolving issues fairly in line with FCA guidelines. The role requires strong communication, complaint handling, and computer skills, with a focus on customer outcomes.

Responsibilities

You will join the complaints team to handle inbound and outbound calls, addressing insurance and service-related concerns. The role involves listening to customers, taking ownership of issues, and ensuring fair resolutions in line with FCA guidelines.

Qualifications

Communication Skills Complaint Handling Computer Literacy Customer Support Resilience

Candidates should have experience in customer support, ideally in a contact centre environment, and possess strong communication skills. You must be comfortable handling complaints, resilient under pressure, and based within commuting distance of Nottingham.

English

Benefits

  • Annual discretionary bonus
  • Quarterly bonus structure
  • 33 days holiday
  • Discounts with major retailers
  • Gym membership
  • Wellbeing perks
  • Ongoing coaching
  • Career progression

Company

Talent Tent

Talent Tent

linkedin
Staffing and Recruiting
Location
United Kingdom

Apply to this job and hundreds more automatically

Get Started
Excellent 4.7
Pete DeQuarto avatar
Pete DeQuarto

AIApply is a total game-changer. Thanks to Auto-Apply, I have been applying to jobs I would never even have come across otherwise!

Akarshak Tanwar avatar
Akarshak Tanwar

In one week I applied to over 150 jobs and locked in 2 confirmed interviews, with a support team that was quick to respond. The auto-apply feature is fascinating and a real pleasure to use!

JC
Julian Carlin

It really worked. In under 48 hours it had applied to 100 jobs on my behalf without any time or effort from me. I am looking forward to seeing how it keeps improving.