Support Specialist

NMI
United Kingdom
Full Time
Remote
Junior
GBP 25,000 – 27,000
Customer Service & Support Information Technology Telecommunications

Posted 3 weeks ago

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Excellent 4.7

Job summary

Support Specialist providing customer support for NMI’s software products via online and phone channels. Responsible for onboarding, training, support, documentation, and contributing to customer experience improvements.

Responsibilities

The Support Specialist will onboard new customers, provide technical support via tickets and phone, and maintain internal and external documentation. They will also collaborate with internal teams to ensure compliance and contribute to training program development.

Qualifications

Attention to Detail Customer Service Data Handling IT Helpdesk Support IT Knowledge Problem Solving Ticketing System

Candidates should possess excellent customer service skills, strong IT knowledge, and a proactive problem-solving mindset. Experience in the payments or FinTech industry is required, along with the ability to manage complex data and prioritize workloads effectively.

English

Benefits

  • Annual bonus scheme
  • 25 days holiday
  • Workplace pension scheme
  • Private medical insurance
  • Flexi-time policy
  • Enhanced maternity pay
  • Enhanced paternity pay
  • Shared parental leave
  • Company training budget
  • Bike2work scheme
  • Employee assistance programme
  • Mental health first aiders
  • Employee referral scheme
  • Colleague reward scheme

Company

NMI

NMI

linkedin
Location
United Kingdom
Website
nmi.com

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Excellent 4.7
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