Team Lead, Customer Support - In-Store - UK

SevenRooms, a DoorDash company - United Kingdom
London, England, United Kingdom
Full Time
Remote
Manager
0+
Customer Service & Support Hospitality Tourism Leisure

Posted 3 weeks ago

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Excellent 4.7

Job summary

The Team Lead, Customer Support at SevenRooms oversees the UK-based support team, ensuring timely and effective assistance to hospitality clients. Responsibilities include coaching team members, monitoring performance metrics, and collaborating with other departments to enhance customer experience. Requires 3+ years of technical customer support experience, strong communication, and problem-solving skills, with familiarity in support tools.

Responsibilities

Lead the UK-based customer support team by overseeing day-to-day operations and acting as a player-coach for hospitality operators. Drive team productivity through coaching, performance monitoring, and collaboration with Product and Customer Success teams.

Qualifications

Analytics Dashboards Coaching CRM Customer Service Customer Support Help Desk Tools Leadership Problem Solving SaaS

Requires 3+ years of technical customer support experience, preferably within a SaaS environment. Candidates must demonstrate strong leadership skills for remote teams and proficiency with CRM and help desk tools.

English

Company

SevenRooms, a DoorDash company - United Kingdom

SevenRooms, a DoorDash company - United Kingdom

linkedin
Hospitality
Location
London, England, United Kingdom

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Excellent 4.7
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