Front Office Team Leader

AccorHotel
London, England, United Kingdom
Full Time
On Site
Mid
GBP 0 – 32,864
Hospitality Hospitality Tourism Leisure

Posted 3 weeks ago

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Excellent 4.7

Job summary

The Front Office Team Leader oversees all front desk activities, manages reservations, addresses guest concerns, and supports team training to ensure excellent service standards at a hotel.

Responsibilities

The Front Office Team Leader oversees daily front office operations, including check-in/check-out, reservations, and guest service standards. They also support management in training new staff, resolving guest complaints, and fostering a cohesive team environment.

Qualifications

Communication Customer Service Hotel Management Software Interpersonal Skills Opera Cloud Problem Solving

Candidates must have at least one year of front office experience and proficiency in Opera Cloud software. Strong leadership, communication skills, and the flexibility to work varied shifts including nights and weekends are essential.

English

Benefits

  • All Heartist Card
  • Free night stays
  • Hotel discounts
  • Training and development
  • International career opportunities
  • Recommend a friend incentive
  • Pension scheme
  • Cycle to work scheme

Company

AccorHotel

AccorHotel

linkedin
Hospitality
Location
London, England, United Kingdom
Website
accor.com

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Excellent 4.7
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