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Senior Customer Support Specialist
Alt Legal
United Kingdom
Full Time
Remote
Senior
GBP 40,000 – 44,000
Customer Service & Support
Legal Services
Posted 1 month ago
Job summary
The Senior Customer Support Specialist interacts with customers, resolves issues, and provides platform training for SaaS-based legal technology platforms. The role involves supporting clients via multiple channels, conducting training, and improving customer satisfaction.
Responsibilities
The Senior Customer Support Specialist will act as the primary point of contact for customer inquiries via chat, email, and phone while providing platform training and resolving technical issues. They will also conduct data audits, support team onboarding, and collaborate cross-departmentally to enhance product adoption and client satisfaction.
Qualifications
Communication Skills
Customer Support
Google Sheets
IP software
Problem Solving
SaaS
Support
Candidates must have at least 4 years of experience in a client-facing role supporting SaaS or web-based solutions and possess strong proficiency in Google Sheets. Applicants are required to be based in the United Kingdom with the legal right to work, as no visa sponsorship is provided.
English
Benefits
- Flexible vacation
- Remote work options
Company
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Senior Customer Support Specialist
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Alt Legal
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