Staff Customer Success Engineer

Palo Alto Networks
California, United States
Full Time
On Site
Senior
USD 142,200 – 229,900
Professional Certificate
Technology Information Technology Telecommunications

Posted 3 weeks ago

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Excellent 4.7

Job summary

Customer Success Engineers (CSEs) are technical experts who implement, support, and optimize Palo Alto Networks' Next-Generation Firewall (NGFW) and related security solutions. They serve as product advisors, help with complex escalations, and ensure customer adoption and success. The role involves technical leadership, customer advocacy, training, and guiding strategic security implementations.

Responsibilities

The Customer Success Engineer acts as a technical advisor and product expert to ensure customers achieve business outcomes through tailored technical execution. You will manage complex technical escalations, guide product adoption, and bridge the gap between security infrastructure and strategic business goals.

Qualifications

Cloud Platforms Customer Success Mentorship Network Troubleshooting NGFW Product Adoption Security Technical Support

Candidates must have 8+ years of experience in network engineering, security engineering, or technical consulting with deep expertise in NGFW and CDSS products. Proficiency in public cloud platforms, change management processes, and the ability to interact with C-suite stakeholders is required.

English

Benefits

  • Restricted stock units
  • Bonus
  • Health insurance
  • Accommodations for disabilities

Company

Palo Alto Networks

Palo Alto Networks

linkedin
Computer and Network Security
Location
California, United States

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Excellent 4.7
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