Lead Customer Success Manager, EMEA

Corelight
London, England, United Kingdom
Full Time
On Site
Senior
GBP 80,000 – 111,000
Bachelor Degree
Customer Service & Support Information Technology Telecommunications

Posted 3 weeks ago

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Excellent 4.7

Job summary

Lead Customer Success Manager for cybersecurity client facing role, managing complex accounts across EMEA. Responsible for driving customer adoption, retention, and satisfaction by translating security needs into strategic success plans. Collaborates with technical and executive stakeholders, manages escalations, and mentors team members.

Responsibilities

You will own the post-sales strategy and customer success plan for a portfolio of complex, high-value enterprise customers across EMEA. You will also lead strategic engagements, drive platform adoption, and coordinate cross-functional resources to resolve escalations and ensure long-term retention.

Qualifications

B2B SaaS Customer Success Cybersecurity Enterprise Software Relationship Management Security Operations Technical Account Management

Candidates must have 8+ years of experience in Customer Success, Technical Account Management, or related roles within cybersecurity or enterprise software. A strong background in managing complex, multi-stakeholder relationships and a working knowledge of modern security operations are required.

English

Benefits

  • Equity
  • Discretionary bonus

Company

Corelight

Corelight

Location
London, England, United Kingdom

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Excellent 4.7
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